Do I have to take off my caps/covers?
Yes, all covers must be removed.
Why do I have to use clear bags?
This is to ensure that we can see what is in your bags, it is for the safety of our staff. You wouldn't believe the things people will try to bring in to us in clear bags, one of the most dangerous is sharps (used needles) and we see them more often than we like.
It is also to make sure your counted bottles are all things that we accept and pay for.
Do I have to count my bottles before I bring them in?
Counting your beverage containers is optional...
You do NOT have to count your bottles before you bring them in, we will do it for you, but you will have a longer wait as our staff can only count 1 customer at a time. Please remember to bring your patience, we have seen line ups of cars 15 deep waiting to unload.
If you want to count your bottles it will make your trip to the depot quicker!
Make sure your count is correct, and mark the amount in each bag ON the bag with a permanent marker! We reserve the right to count any bags/boxes to ensure your count is accurate, and there are no products we don't accept . But most of the time we take all of your bags as you have them counted!
We need to know:
The # of beer bottles
The # of Large Liquor Bottles (over 500ml)
The # of Beverage Containers
Example: 6 dozen beer + 3 loose beer bottles, 23 Large liquor bottles, 546 Beverage containers
Please do not add them up in dollars.... we can not ring it through the cash that way!
Write the amount of containers on EACH bag with a permanent marker!
Do I have to wait outside?
You do not have to wait outside! We welcome you to come inside, just please be cautious, we have a forklift on the premises, our licensed drivers are cautious, but small children tend to move quickly, please keep them with you at all times.
We have a new porch that leads to our previous blue door with an "OPEN" sign, please bring all of your bags in through this door. We also have a roll up door, that you may drive your vehicle up to, to unload large quantities of beer and/or glass bottles ONLY (we do not accept blue bags at this door). Once you are unloaded please move your vehicle so the next person can unload, and come in. We also have a parking area to the left of our unloading door, you are welcome to park, bring your bottles in, and get paid (this is actually a quicker process if you only have a few bags/boxes,)
I need help unloading a large TV, is someone available to help me?
Absolutely! Please drive your vehicle to the back of yard, next to the fence you will see big blue and black crates, you can unload your electronics into those crates, if you need a hand, please come in the through the porch to our blue door, and let us know you need help, one of our friendly staff will come out and assist!
Can I leave my items if you are closed?
We are not responsible for any items left on our premises after hours. Please drop all items off during our working hours.
Dropping any items off outside of the fence, which we do NOT accept is illegal, we have security camera's on property, and you can be reported.
Your sign says closed, but there are people there, can I come in?
We are open to the public Monday to Saturday from 8am to 3:30pm. Customers are asked to come at this time.
If you come before 8am or after 3:30pm you may NOT come in. We use this time to load our trucks, so they don't interfere with our open times, our forklift is running, and our staff is busy loading the truck, so there is no one available to serve you. Thank you for understanding!
We are doing a bottle drive fundraiser... how does that work?
When you do a bottle drive, please do the following:
Call us to let us know a date and time you are arriving at the depot with your bottles (a week in advance).
Sort and count all of your bottles (example: place all cans in 1 bag and write on the bag how many are in it) do this for all your items.
If you do these 2 things, we can quickly and efficiently process your bottle drive.
Otherwise there will be a wait... if we don't know you are coming, we can't pay you, we do NOT keep large amounts of cash on the premises.
If you don't have it counted and sorted, or if it is not counted and sorted accurately, there can be a delay of 2-10 business days until we have time to sort and count your drive, you are not paid until it is sorted and counted.
Yes, all covers must be removed.
Why do I have to use clear bags?
This is to ensure that we can see what is in your bags, it is for the safety of our staff. You wouldn't believe the things people will try to bring in to us in clear bags, one of the most dangerous is sharps (used needles) and we see them more often than we like.
It is also to make sure your counted bottles are all things that we accept and pay for.
Do I have to count my bottles before I bring them in?
Counting your beverage containers is optional...
You do NOT have to count your bottles before you bring them in, we will do it for you, but you will have a longer wait as our staff can only count 1 customer at a time. Please remember to bring your patience, we have seen line ups of cars 15 deep waiting to unload.
If you want to count your bottles it will make your trip to the depot quicker!
Make sure your count is correct, and mark the amount in each bag ON the bag with a permanent marker! We reserve the right to count any bags/boxes to ensure your count is accurate, and there are no products we don't accept . But most of the time we take all of your bags as you have them counted!
We need to know:
The # of beer bottles
The # of Large Liquor Bottles (over 500ml)
The # of Beverage Containers
Example: 6 dozen beer + 3 loose beer bottles, 23 Large liquor bottles, 546 Beverage containers
Please do not add them up in dollars.... we can not ring it through the cash that way!
Write the amount of containers on EACH bag with a permanent marker!
Do I have to wait outside?
You do not have to wait outside! We welcome you to come inside, just please be cautious, we have a forklift on the premises, our licensed drivers are cautious, but small children tend to move quickly, please keep them with you at all times.
We have a new porch that leads to our previous blue door with an "OPEN" sign, please bring all of your bags in through this door. We also have a roll up door, that you may drive your vehicle up to, to unload large quantities of beer and/or glass bottles ONLY (we do not accept blue bags at this door). Once you are unloaded please move your vehicle so the next person can unload, and come in. We also have a parking area to the left of our unloading door, you are welcome to park, bring your bottles in, and get paid (this is actually a quicker process if you only have a few bags/boxes,)
I need help unloading a large TV, is someone available to help me?
Absolutely! Please drive your vehicle to the back of yard, next to the fence you will see big blue and black crates, you can unload your electronics into those crates, if you need a hand, please come in the through the porch to our blue door, and let us know you need help, one of our friendly staff will come out and assist!
Can I leave my items if you are closed?
We are not responsible for any items left on our premises after hours. Please drop all items off during our working hours.
Dropping any items off outside of the fence, which we do NOT accept is illegal, we have security camera's on property, and you can be reported.
Your sign says closed, but there are people there, can I come in?
We are open to the public Monday to Saturday from 8am to 3:30pm. Customers are asked to come at this time.
If you come before 8am or after 3:30pm you may NOT come in. We use this time to load our trucks, so they don't interfere with our open times, our forklift is running, and our staff is busy loading the truck, so there is no one available to serve you. Thank you for understanding!
We are doing a bottle drive fundraiser... how does that work?
When you do a bottle drive, please do the following:
Call us to let us know a date and time you are arriving at the depot with your bottles (a week in advance).
Sort and count all of your bottles (example: place all cans in 1 bag and write on the bag how many are in it) do this for all your items.
If you do these 2 things, we can quickly and efficiently process your bottle drive.
Otherwise there will be a wait... if we don't know you are coming, we can't pay you, we do NOT keep large amounts of cash on the premises.
If you don't have it counted and sorted, or if it is not counted and sorted accurately, there can be a delay of 2-10 business days until we have time to sort and count your drive, you are not paid until it is sorted and counted.
